Please follow these steps if you've encountered an issue with your Oncotect test kit:
1. Assess the situation: Determine the nature of the problem - whether it's a spill, contamination, or a damaged kit component.
2. Spilled sample: If you've accidentally spilled your dog's urine sample before transferring it into the provided container, please clean the area thoroughly and try collecting a new sample. Remember to use gloves and follow the Oncotect test kit's instructions for proper handling and safety.
3. Contaminated sample: If the urine sample has been contaminated (e.g., by coming into contact with other substances, debris, or fecal matter), please discard the sample and collect a new one. Make sure to clean the collection area and equipment to avoid further contamination.
4. Damaged kit components: If any part of the Oncotect test kit is damaged (broken container, missing items, etc.), please contact our customer service team immediately for assistance. We will be more than happy to send you a replacement kit free of charge.
5. Contact our customer service: If you are unsure about any part of the process or need further assistance, please don't hesitate to reach out to our customer service team. We are available 24/7 via email, phone, or live chat on our website. Our knowledgeable and friendly staff will be happy to help you resolve any issues you may be facing.
Remember, our goal is to provide you with an accurate and efficient way to monitor your dog's health and detect potential cancer risks early. We appreciate your trust in Oncotect and are committed to providing the best possible customer service experience.